Respecting the rights of our neighbours and ensuring that our property values are maintained is an important aspect of community living. The majority of bylaws are enforced on a complaint-only basis which ensures that Bylaw Enforcement is serving the needs of the community and that the complaints received are of high importance.
The goal of Bylaw Enforcement is to achieve compliance through education and providing information in order to preserve the quality of life to which each citizen is entitled.
Email Bylaw Enforcement firstname.lastname@example.org, call 250 766 6673 or complete our service request/complaint form. You will be asked to provide your name, address, phone number and relationship to the issue that the complaint is regarding. Anonymous complaints will not be accepted. Your personal information and personal identifiers are protected under the Freedom of Information and Protection of Privacy Act (the “Act”). Personal information and identifiers may be required to be released for a court case.
The Bylaw Enforcement department works seven days a week during the summer months from mid-May to September and is available until 9pm on Thursday, Friday and Saturday evenings during this period.
What are the different types of offence notices?
Bylaw Offence Notice: (Handwritten)
May be issued to a person, company, or vehicle. Used for first time offenders or minor offences. Disputes are heard by a dispute resolution adjudicator appointed by the province and held at the local government level. Fines of up to $500 per offence as set out in the Bylaw Notice Enforcement Bylaw 760, 2010.
Municipal Ticket Information: (Handwritten)
May be issued to a person or company. Used for repeat offenders or more serious offences. Disputes are heard in the Provincial Court of B.C., usually heard by a Judicial Justice of the Peace (JJP). Fines of up to $1,000 per offence as set out in the Municipal Ticket Information Bylaw 753, 2010.
Longform Information: (Summons issued by Provincial Court Registry)
May be issued to a person or company. Used for repeat offenders, serious offences, or situations where a court order may be requested. Case is heard in the Provincial Court of B.C. before a Judicial Justice of the Peace (JJP) or a Provincial Court Judge. Fines of up to $10,000 per offence, 6 months in jail, or a court order may be issued.